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Operations Training: Director of Dining Services

  • Tuesday, October 16, 2018
  • 9:00 AM - 4:30 PM
  • US Foods Charlotte, 7801 Statesville Rd, Charlotte · (704) 598-9797
  • 38


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Interactive training for dining directors concentrating on operational excellence. Topics from our expertly-led training classes include industry trends, personalized community evaluations for creating a baseline of success, reducing inconsistencies & leadership development. 

You will learn:

Cost Control, Food, Labor and Direct Cost: Enhancing knowledge of management of bottom-line costs with a focus on understanding, mitigating & reducing waste while increasing productivity and evaluating staffing patterns 

Creating Structure & Accountability: Comprehensively focusing on developing and using systems to increase organization effectiveness

Improving Consistency: Exploring how operational inconsistencies negatively effect residents & staff. Gain tools to identify inconsistencies in your operation and to develop sustainable systems to correct the inconsistency 

Menu Development: Learning best practices in menu engineering and increasing choice without increasing cost

Culinary Demo: Engaging in interactive learning to sample new foods that could enhance your menu 

Leadership Development: Developing skills to effectively inspire, direct, and communicate with your staff. An essential part of a leader is being a good communicator and a vital part of communication is having great listening skills. 

Creating Synergy in the Community: Exploring ways to systematize and develop a process to work effectively with your other department heads to ensure continuity of service for the community 

Round-Table Discussion: Brainstorming  about industry trends, best practices, retention strategies and shared experiences 

C.E. Credits - Participants will receive a certificate of completion and a copy of the agenda to submit for C.E. credits

Facilitator: Harris Ader, Founder of the Senior Dining Association

Minimum of 10 participants needed per training class. Location may change if 15 or more register in the same geographical location or an additional class will be scheduled.


Location: US Foods Charlotte   Physical Address: 7801 Statesville Rd, Charlotte · (704) 598-9797

Dress: Business Casual 

Meals:  Complimentary snacks and lunch is included in the training registration.  

Travel: Round trip travel to Charlotte Airport (CLT) and most cities typically ranges between $250 - $400 plus airline fees.

Cancellation: A $50 administrative fee & credit card charges will be charged for cancellations. No refunds will be given for cancellations received 7 days prior of the start date. Any cancellations made on-site are not eligible for a refund. Cancellations made due to unforeseen circumstances are reviewed on a case-by-case basis. email sdaevents@seniordining.org to cancel your registration.  

No-Shows: Refunds will not be issued to participants who do not attend the training.

Arrival: We will begin the training promptly at 9:00 am.

Hotel: To Be Announced

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