Webinar: Building a Foundation of Hospitality

Everybody talks about it, but what really is corporate culture?  I believe it starts with this question- Do your employees know that your business is first and foremost in the hospitality business? 

A definition of hospitality is “the art of making a personal connection with someone”. In your industry, you have the opportunity to do that each and every day.  While anyone can make a personal connection to someone, it is HOW they do it that will set them apart from others.  This is where corporate culture comes to the forefront. 

If your goal is to build an organization of employees (and volunteers) who are passionate and empowered to be in the “People Business” first and not the “Healthcare Business” serving people, you will have the makings of a strong culture!  This is because to your company and your employees- “The answers are always YES, now what are the questions?  

Learning Objectives:

• How to know if you have a strong culture by asking one question 
• How to identify your core values and how to best implement them in your organization
• How to distinguish from the function vs. the purpose of your job and why it’s important
• The steps to create a Mantra for your organization and why it is needed

• The strategies needed to “Walk the Walk” and not just “Talk the Talk”
  

Speaker

Bob Pacanovsky, Chief Hospitality Officer with The Black Tie Experience

An entrepreneur for more than 20 years, primarily in the hospitality industry, Bob and his team had one opportunity to create both a "wow" experience and a lasting impression on his customers and clients. He has turned that expertise into a series of keynote speeches and trainings he calls the Black-Tie Experience. Bob is a graduate of The University of Akron with a bachelor’s degree in Finance.