Webinar: Service with a Heart

About the webinar:

Building a Customer Service Approach that has HEART focuses on developing a customer-centric mindset and strategy that prioritizes exceptional customer service. This session delves into the acronym HEART. representing the key components that create meaningful interactions and relationships with customers. Participants will explore techniques for cultivating empathy and fostering rapport. actively listening, responding with authenticity, and ensuring follow-through. By understanding and implementing these principles. attendees will be equipped to enhance their customer service skills and create lasting positive impressions that contribute to the success of their organizations.

Presenter: Aaron Fish, Trestle Hospitality Concepts