Session Title: Creating 'Wow' Moments
Uncover the secrets to creating memorable dining experiences that leave a lasting impression on residents and their guests.
Host: Harris Ader, Founder & CEO
Session Title: Standardizing Dining Operations
Debate the merits of standardizing dining operations across multiple communities, finding the right balance between consistency and individuality.
Session Title: Sustainable and Local Food Sourcing
Discover the benefits and challenges of sourcing food sustainably and locally. Learn how to build relationships with local suppliers and incorporate their offerings into your menus.
About the webinar:
Building a Customer Service Approach that has HEART focuses on developing a customer-centric mindset and strategy that prioritizes exceptional customer service. This session delves into the acronym HEART. representing the key components that create meaningful interactions and relationships with customers. Participants will explore techniques for cultivating empathy and fostering rapport. actively listening, responding with authenticity, and ensuring follow-through. By understanding and implementing these principles. attendees will be equipped to enhance their customer service skills and create lasting positive impressions that contribute to the success of their organizations.
Presenter: Aaron Fish, Trestle Hospitality Concepts
Session Title: Resident Dining Experience
Explore ways to enhance the overall dining experience for residents, ensuring satisfaction and nutritional well-being.
Session Title: Innovative Hospitality Trends
Engage in a discussion on current trends in the hospitality industry and how to apply these innovations to the senior living sector.
Gain a deeper understanding of the unique dining hospitality and innovation that the entertainment capital of the world is famous for at the SDA Executive Chef Las Vegas Training Experience to be held at Paris Hotel in Las Vegas, NV, October 16-18, 2024.
Designed exclusively for executive chefs working in senior living communities, this immersive event will prepare you to take your culinary journey to new heights and inspire your professional growth. Indulge your senses in the gastronomic journey of a Las Vegas VIP food tour, and ignite your culinary and leadership skills through tailored education and training.
Event Landing Page & Schedule
Payment Options:
Conference registration may be cancelled if payment is not received within 21 business days of completion of the registration form.
If you have a membership, be sure to login to your account to get the membership pricing.
Cancellation & Refund Policy:
Written requests for cancellation or refunds must be postmarked on or before September 20, 2024. NO REFUNDS will be given after this date.
E-Mail all cancellation notices to kathie@seniordining.org. The SDA has the right to cancel any registration for any reason deemed necessary by the association. Registrations will be refunded less a $100 processing fee.
The SDA Workforce & Culture Change Symposium will bring together senior living leaders from various organizations to discover how to align senior living with hospitality culture with a keen focus on workforce development, recruiting, training, and retention of top talent to remain competitive in the hospitality marketplace. The symposium agenda aims to provide senior living leaders with actionable insights, best practices, and strategies for aligning senior living with hospitality culture, developing a high-performing workforce, and achieving competitive advantage. The sessions will allow attendees to dive deeper into specific topics and learn from industry leaders and peers.
Group discounts are available for companies with 6 or more attendees. Contact Kathie Ritterson at Kathie@seniordining.org or 980-339-7280 for more information.
Payment:
Credit Card: We accept Visa, MasterCard & American Express. Check: Make checks payable to: Senior Dining Association, 1234 Mann Dr., Suite 200, Matthews, NC 28105.
SDA New Member Onboarding and Networking
Welcome to the Senior Dining Association. Please join us and explore a multitude of perks that come with joining our unique community, like impactful chat sessions, peer groups, awards program, member forums, educational events, and engaging with the SDA. We're thrilled to have you join our thriving community—can't wait for you to experience all we have to offer!
Host – Harris Ader, Founder & CEO
Copyright © 2017 - 2024 Senior Dining Association INC.- All Rights Reserved.
