Senior Living is abuzz with excitement over the focus on building a hospitality culture within each community. Hospitality embodies a mindset that invites us to exceed expectations. While customer service focuses on providing answers and resolving issues, hospitality aims to craft memorable experiences, nurture a sense of belonging, and cultivate enduring relationships. This difference is particularly impactful in retirement communities, where every action can influence the ambiance and establish the tone for everyday life. This webinar will explore practical strategies for fostering a hospitality culture in your community, along with measurable metrics to assess return on investment (ROI).
Takeaways:
Speaker: David Koelling, Founder with Strategic Dining Services
CEU Certificate of Attendance available for webinar attendees.
Senior living dining has grown far beyond food service—today it shapes comfort, connection, and community. This webinar explores how dining environments evolve when operations and design work together. Through two real-world case studies, we’ll look at how kitchen flow, equipment strategy, and service models align with finishes, lighting, acoustics, and spatial planning to create meaningful experiences. One project reimagines a 50-year-old community with a renewed foundation; the other shows how limited space can still deliver a high-impact dining venue. Attendees will learn how thoughtful planning supports efficiency, hospitality, and the expectations of today’s residents.
Takeaways
Speaker: JD Landis, Senior Designer with SFCS, Inc.
At The Chesapeake in Newport News, VA, leadership set out to reimagine dining in higher levels of care through two new cook-to-order concepts. Pier 57, a major transformation in Assisted Living, introduced a fresh, restaurant-style experience with an added display cooking studio and private dining room. In 2025, The Galley opened in the Health Care neighborhood, offering open display cooking and elevated amenities for both long-term and short-term guests. With more than $24 million invested since 2018, The Chesapeake is redefining what exceptional dining looks like across all levels of support.
Speaker: David Loop, Executive Director with The Chesapeake
Senior Living Professionals Registration
Hosted by the Senior Dining Association and LeadingAge North Carolina
Location: TBA
Date: October 8, 2026
Time: 8:30am - 4:00pm ET
Exhibit & Sponsor Registration
Position your brand in front of North Carolina’s senior living decision-makers at this one-day, high-impact event focused on dining, hospitality, and workforce innovation.
Sponsorship Includes:
NO REFUNDS.
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