Great leaders know how to adjust their approach based on what their teams need in the moment. This webinar introduces four practical leadership stances, Lean In, Lean Back, Lean With, and Don’t Lean—and shows how each one can strengthen teamwork, problem-solving, and morale. Through real examples from senior living operations, interactive exercises, and guided reflection, attendees will learn how to recognize their default stance, spot when a shift is needed, and lead with more clarity, confidence, and adaptability.
Takeaways:
Speaker: Katy Smith, Vice President of Senior Living with 75 State Street | Avesta
Senior Living is abuzz with excitement over the focus on building a hospitality culture within each community. Hospitality embodies a mindset that invites us to exceed expectations. While customer service focuses on providing answers and resolving issues, hospitality aims to craft memorable experiences, nurture a sense of belonging, and cultivate enduring relationships. This difference is particularly impactful in retirement communities, where every action can influence the ambiance and establish the tone for everyday life. This webinar will explore practical strategies for fostering a hospitality culture in your community, along with measurable metrics to assess return on investment (ROI).
Speaker: David Koelling, Founder with Strategic Dining Services
At The Chesapeake in Newport News, VA, leadership set out to reimagine dining in higher levels of care through two new cook-to-order concepts. Pier 57, a major transformation in Assisted Living, introduced a fresh, restaurant-style experience with an added display cooking studio and private dining room. In 2025, The Galley opened in the Health Care neighborhood, offering open display cooking and elevated amenities for both long-term and short-term guests. With more than $24 million invested since 2018, The Chesapeake is redefining what exceptional dining looks like across all levels of support.
Speaker: David Loop, Executive Director with The Chesapeake
Senior Living Professionals Registration
Hosted by the Senior Dining Association and LeadingAge North Carolina
Location: TBA
Date: October 8, 2026
Time: 8:30am - 4:00pm ET
Exhibit & Sponsor Registration
Position your brand in front of North Carolina’s senior living decision-makers at this one-day, high-impact event focused on dining, hospitality, and workforce innovation.
Sponsorship Includes:
NO REFUNDS.
Copyright © 2017 - 2026 Senior Dining Association INC.- All Rights Reserved.
.png)
