Many senior communities are migrating their dining approach from a meals-based plan to a flexible program, allowing the dining operation to become more efficient and residents to exercise more choice.
Whether you refer to it as “dining dollars” “flexible spending,” “points” or by some other name, it is important to manage this roll-out wisely.
Join us at 2 p.m. September 13 for “What’s your meal plan? ,” a webinar that will show you how to transition smoothly to a flexible meal plan.
The webinar will be led by Schelley Hollyday, principal of the Hollyday Group and a 25-year veteran of the senior living industry. It will teach you how to value your plan and give you a preview of some of your more difficult decisions—for instance, will your residents be allowed to use their points to pay for guests’ meals.
Other choices in front of you include:
· What other expenses can your residents use their points on (beyond guest meals, these may include cocktails or items at an onsite store)?
· Will you be issuing points every month, every quarter, or on some other schedule?
· How will you approach rollover points?
Schelley is a graduate of the Hotel School at Cornell University. She has worked with more than 300 senior living communities and continues to do extensive research identifying best practices and hospitality trends.
She will present case studies of communities that have made this transition, pointing out approaches that worked well and approaches that worked less well. The webinar will end with a Q&A session.
Schelley will also be on hand for a chat session at 2 p.m. September 14, the next day, to cover any follow-up questions that may be left over. That session will be open to the first 15 people who sign up.